FAQ

We welcome everyone from the age of 16 to join our classes.

Ages 14–15 are welcome when accompanied by someone aged 18 or older. We love encouraging movement from a young age while making sure everyone has a safe and enjoyable experience.

Most BodyBase classes are taught in English, making it easy for our international community to join.

Some trainers also teach in Dutch! Our trainers always take the language preferences of participants into account and make sure everyone feels comfortable and supported during class.

Reformer Gym (Black Label)

A strength-focused Reformer workout combining controlled movements and resistance

training to build power, stability, and full-body strength.

Reformer Flow (White Label)

A Pilates-inspired Reformer class focused on fluid movement, flexibility, control, and the connection between body and mind.

Boxing

A high-energy workout combining boxing techniques, cardio, and strength exercises to improve fitness and coordination.

HIIT

High-intensity intervals designed to challenge your endurance, strength, and fitness in an efficient workout.

Strength & Conditioning

A functional workout focused on building strength, improving fitness, and enhancing overall performance.

HYROX

A challenging combination of running and functional fitness exercises inspired by the HYROX competition format. Don’t forget your running shoes!

Sculpt

A low-impact, high-repetition workout focused on toning, strengthening, and improving body control.

Barre

A ballet-inspired workout combining strength, balance, flexibility, and small controlled movements.

Yoga

A mindful practice combining movement, breathing, flexibility, and relaxation.

Mat Pilates

A Pilates-based workout focused on core strength, stability, posture, and controlled movement.

Your first BodyBase class is all about getting comfortable, moving your body, and enjoying the experience.

Our trainers will guide you through the workout, explain the setup, and provide modifications whenever needed.

Just show up, bring your energy, and we’ll take care of the rest 😉

Every trainer brings their own music style and energy to class, creating a unique atmosphere and experience every time you step into the studio.

To make the most out of your workout, we recommend bringing:

• Water bottle
• Grip socks (required for Reformer classes)
• Sports shoes (required for HIIT, Strength & Conditioning, and HYROX, running shoes are recommended for HYROX)
• Towel (for your workout or if you would like to shower afterwards)
• Hair tie (if needed)

Wear comfortable workout clothes that allow you to move freely and feel confident during your workout.

Grip socks are required for all Reformer classes. Forgot yours? No worries, you can purchase BodyBase grip socks in the studio.

Please arrive 5–10 minutes before your class starts.

This gives us time to welcome you, help you get set up, and guide you through the BaseLine setup if needed.

To keep the experience smooth and focused for everyone, the doors close once the class begins.

All BodyBase studios offer facilities to make your visit as comfortable as possible:

• Lockers for your belongings
• Showers
• Toilets
• Toiletries available before or after your workout

Everything you need to feel ready before and refreshed after your class.

We love seeing your BodyBase moments shared online; don’t forget to tag us!

To keep classes focused and distraction-free, we kindly ask you to keep your phone away during the workout.

Want to capture a short clip? No problem! Please check with your trainer first and make sure you only film yourself, while respecting the privacy and experience of other members and trainers.

Booking your BodyBase class is easy! You can reserve your spot through:

• BodyBase website
• BodyBase app
• Urban Sports Club
• ClassPass

Choose your preferred option, book your class, and we’ll see you in the studio!

Your membership or package gives you access to the studios within the city where you purchased your membership or package.

Each city has its own studios and class schedules, so make sure to select the right location when booking your classes.

We currently operate studios in:

• Rotterdam City
• Rotterdam Hillegersberg
• Amsterdam De Pijp
• Amsterdam Zuid
• Haarlem
• Dubai

Each studio offers a different combination of classes depending on the equipment and layout.

At BodyBase, we offer different options to fit your lifestyle, whether you want unlimited workouts, flexible training, or a set number of classes.

Memberships VIP Membership

• Unlimited workouts at BodyBase studios in your chosen city
• Freeze your membership once per year (up to 1 month)
• Bring 2 friends to workout with you every month
• After 12 months, the membership renews at the current price and can be cancelled monthly (4 weeks notice)

Flex Membership

• Unlimited workouts at BodyBase studios in your chosen city
• Bring 2 friends to workout with you every month
• Cancel anytime with 4 weeks notice

Core Membership

• 9 workouts per month at BodyBase studios in your chosen city
• Freeze your membership once per year (up to 1 month)
• After 12 months, the membership renews at the current price and can be cancelled monthly (4 weeks notice)

Recovery Memberships (Hilegersberg & Haarlem) VIP Recovery Add-On (VIP Members Only)

• Unlimited access to the Recovery Area
• Includes Infrared Sauna, Red-Light Therapy Capsule, and Massage Chairs
• Monthly add-on, cancel anytime
• Available exclusively for VIP members

Recovery Membership

• Unlimited access to the Recovery Area
• Available for non-members and all memberships (excluding VIP)
• Includes Infrared Sauna, Red-Light Therapy Capsule, and Massage Chairs
• Monthly membership, cancel anytime

Recovery Try-Out

Enjoy a 60-minute Recovery Experience including:

• Infrared Sauna
• Red-Light Therapy Capsule
• Massage Chair
• Compression Boots (coming soon)

Class Packages & Credits Duo Trial

The perfect way to discover BodyBase:

• 2 workouts
• Valid for 2 weeks
• Includes 1 pair of BodyBase grip socks

Single Workout

• 1 class
• Valid for 2 weeks

5-Pack

• 5 classes
• Valid for 2 months

10-Pack

• 10 classes
• Valid for 4 months

20-Pack

• 20 classes
• Valid for 6 months

Credits give you access to BodyBase classes. Each credit can be used to book one class. When booking a class, your available credit will automatically be used to reserve your spot.

Credits and packages have a limited validity period. Make sure to use your credits before they expire, as expired credits can no longer be used.

You can view your available credits and expiration dates in your BodyBase app.

If a class is fully booked, you can join the waitlist and still have a chance to secure a spot.

When a spot becomes available, you’ll receive an email notification with a link to confirm your booking.

Make sure to check your email regularly so you don’t miss the opportunity!

Currently, there is no option to directly reschedule a class.

If you can no longer make it, you can cancel your booking free of charge up to 8 hours before the start of class and book another class that works better for you.

Cancellations within 8 hours of the class start time are considered late cancellations and may result in a €5 fee.

You can cancel your class free of charge up to 8 hours before the start time.

Cancellations within 8 hours of the class start time and no-shows may result in a €5 fee. This policy helps us keep spots available for everyone who wants to join a class.

To give everyone a fair chance to join classes, we kindly ask you to cancel at least 8 hours before the start time if you can no longer attend.

• A €5 no-show fee applies when you miss a class without cancelling in time
• A €5 late cancellation fee applies when cancelling within 8 hours before class
• Package holders: the class credit will be deducted
• Membership holders: the €5 fee will be charged

We’d much rather see you in class, but this policy helps us keep spots available for the entire BaseFam.

For your safety and to maintain a focused class environment, we do not allow late entry.

Please arrive 5–10 minutes early. Once class starts, the doors lock and missed classes count as a no-show or late cancellation.

Sometimes, a trainer may unexpectedly be unavailable and we are unable to find a suitable replacement.

In these cases, we may need to cancel a class. If BodyBase cancels a class, your credit will always be refunded and you can use it to book another class at a time that works for you.

VIP, Core, Lite, and Off-Peak memberships can be paused once per membership period for up to 1 month.

To request a pause, please email your studio at least 5 days before your preferred pause start date with:

• Pause start date
• Pause end date
• Reason for pausing

Your billing cycle will be postponed based on the length of your pause. Flex memberships cannot be paused.

To cancel your membership, send a cancellation request by email to:

info@bodybasestudios.com

Please include:

• Full name
• Location
• Reason for cancelling

We require a 4-week notice period before your cancellation takes effect. Early cancellation may be possible with:

• Medical proof
• Confirmation of relocation

Memberships are personal and cannot be shared. Each member needs their own account and booking.

VIP and FLEX members can bring up to two guests per month free of charge. Each guest needs to be registered individually and have their own booking.

If a guest cancels late or does not show up, fees may apply to the member’s account.

Your safety always comes first!

Please consult your physician before joining BodyBase classes during pregnancy or after giving birth.

Be sure to inform your trainer before class about your pregnancy, recent birth, or any physical limitations so they can provide appropriate guidance and modifications.

Please let your trainer know before class if you have any injuries, medical conditions, or physical limitations.

This allows our trainers to provide suitable modifications and help you work out safely.

BaseLine setup

If it's your first time, your trainer will explain how the BaseLine works and help you adjust the

machine correctly before class begins.

Equipment guidance

Throughout class, your trainer will demonstrate each exercise and guide you on how to safely use the equipment.

Studio expectations

Please arrive 5–10 minutes before class, follow your trainer's instructions, and help us create a positive and focused environment for everyone.

To create the best experience for everyone, we kindly ask you to:

• Wear grip socks during all Reformer classes.
• Respect other members and trainers.
• Follow your trainer's instructions throughout class.
• Wipe down your equipment after class.
• Remove all personal belongings before leaving the studio.

White Label

Our White Label studios focus on mindful movement, mobility, flexibility, and control through

classes like Reformer Flow and Yoga.

Black Label

Our Black Label studios offer dynamic, high-energy workouts focused on strength, cardio, and conditioning.

BodyBase workouts are built around our own custom-designed reformers:

• BaseLine – our in-studio reformer
• Free weights
• Barbells
• Benches
• Resistance bands
• And more…

The BaseLine is designed to deliver smooth movement, adjustable resistance, and a versatile full-body workout unlike traditional Pilates reformers.

Our reformers are developed in-house and designed specifically for the BodyBase workout method.

They feature:

• Premium engineering
• Smooth carriage movement
• Adjustable resistance
• Multi-functional training possibilities
• Exclusive class programming

The AceLine is our compact home reformer, designed to bring the BodyBase workout experience into your own home while maintaining the same movement quality.

Yes! You can book a personal demonstration at our BodyBase Experience Centre in Rotterdam.

If you don't live nearby, we're happy to arrange an online video demonstration. Simply email info@bodybasestudios.com to schedule an appointment.

You can manage your membership directly in the BodyBase app, including:

• Personal details
• Payment information
• Membership
• Upcoming bookings
• Notifications

Your billing isn't skipped, it simply moves forward by the length of your pause. This means your renewal date will be extended accordingly.

You can update your payment method anytime in the Billing section of the BodyBase app.

We accept major debit and credit cards, as well as recurring SEPA payments (depending on your location).

Yes! Students receive 15% off memberships (excluding trial offers and class packages). Simply email:

• Your valid student ID
• Preferred membership
• Preferred location
• Preferred start date

to info@bodybasestudios.com.

Please note that student discount cannot be combined with other promotions.

Absolutely! You can refer friends to any BodyBase studio.

As long as they sign up using your referral link and purchase a VIP membership, you'll receive your referral reward, even if they join a different city.

Your guest can easily cancel their own booking by:

• Downloading the BodyBase app.
• Selecting Forgot password using the email address they registered with.
• Logging in and cancelling the booking.

Our team is always happy to help. Simply reach out to your local studio or email info@bodybasestudios.com and we'll get back to you as soon as possible.